April 14, 2025; Dispatch AIO Partnership
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Key Insights:
Introduction and Background 👤 Nolan, owner of Dispatch Fulfillment, started his entrepreneurial journey selling shoes at 17-18 and scaled it into a full-scale fulfillment facility in Pittsburgh, Pennsylvania.
📦 He managed to grow from processing a few packages in a garage to a 20,000 sq ft warehouse handling significant volumes, including international shipping.
Operations and Services Provided ⚙️ Dispatch Fulfillment offers a variety of services including warehousing, distribution, e-commerce order fulfillment, shrink-wrapping, auto-labeling, and even small parts manufacturing for different customer needs.
🌍 They have connections with warehouses around the world to assist with shipping products from overseas and facilitate international sales.
Customer Dynamics and Engagement 👥 Nolan's audience mainly consists of older resellers (mid-20s to mid-50s) who engage with deeper, more thoughtful inquiries about the business, reflecting a community of informed entrepreneurs.
🤝 A personal approach is emphasized, as Nolan offers to assist customers in business growth while also addressing their individual needs, whether that involves shipping or product handling.
Business Philosophy and Growth Strategy 💡 Nolan believes in reinvesting back into his business rather than withdrawing profits, showing a commitment to long-term growth and sustainability.
🚀 The focus on customer satisfaction is paramount, with an understanding that happy clients lead to organic growth through word-of-mouth.
Challenges and Insights About E-commerce Fulfillment 📉 Not charging for storage fees allows clients to maximize profits by removing the burden of unnecessary costs, in contrast to many competitors who impose high fees.
❓ Shipping policies and potential restrictions from retailers like Best Buy and Amazon are navigated by utilizing residential addresses and ensuring compliance with shipping regulations.
Future Plans and Innovations 🔄 There are plans to potentially automate operations with inventory management systems, though costs and logistics pose challenges that Nolan is actively working on.
🏗️ Expansion plans include opening a facility in Canada to streamline operations for cross-border shipping and fulfillment for both U.S. and Canadian markets.
Actionable Advice 🚀 Emphasize relationship-building with clients by being responsive and providing personalized service to encourage loyalty and retention.
📊 Consider the long-term benefits of investing back into the business for growth rather than short-term gains, focusing on processes that increase efficiency and customer satisfaction.
📦 Businesses should explore outsourcing their fulfillment processes to save time and resources, allowing them to concentrate on sourcing and branding.
🤝 Don’t hesitate to facilitate discussions within community groups or Discord servers, as much can be learned from shared experiences and insights.
Timestamped Summary
[00:00-04:24] The session begins with casual introductions moderated by a host. Nolan shares his background, mentioning his journey into entrepreneurship and fulfillment through Dispatch Fulfillment, based in Pittsburgh, Pennsylvania. He discusses the evolution of his business starting from selling shoes online.
[04:24-09:13] Nolan details how his original reselling business led to others shipping their products to him, which eventually developed into a fulfillment operation as he saw an increase in shipping demands during peak periods in 2020 and 2021.
[09:13-12:34] Nolan describes the different services offered by Dispatch Fulfillment, including their connections to various international warehouses for cross-border shipping. He emphasizes the efficiencies gained by outsourcing shipping logistics from home.
[12:34-16:54] Discussion on the countries covered for reshipping services. Nolan provides insights into pricing for shipping and the advantages of working with established fulfillment centers, including reduced stress and increased time for business development.
[16:54-20:15] A conversation about the specifics of Amazon fulfillment and the benefits of coordinating shipments through Dispatch. Nolan describes the seamless integration of various shipping methods and the collaborative working relationships built with clients.
[20:15-24:20] Nolan navigates questions about Amazon sales tax exemptions and clarifies intricacies with different types of e-commerce fulfillments, emphasizing that his services cater flexibly to varying seller needs based on their specific business models.
[24:20-26:50] Discussion around payment terms with clients and general practices for returns and liquidation of inventory. Nolan explains how he processes customer returns and the built-in inspection fees associated with them.
[26:50-30:12] Nolan addresses queries regarding shipping labels and the credibility of shipping services used in reselling and forwarding products. His emphasis on compliance with regulations underlines the integrity of the service.
[30:12-34:45] During a warehouse tour, Nolan showcases the machinery and workflows in place for efficiently handling e-commerce logistics. He explains the setup for Amazon services and their effective operational protocols in managing fulfillment tasks.
[34:45-39:10] Nolan discusses the importance of maintaining a detail-oriented inspection process to ensure quality control and minimize errors within inventory management. His emphasis on teamwork highlights staff roles for various fulfillment tasks.
[39:10-44:20] The session wraps up with plans for future expansions and features for Dispatch Fulfillment. Nolan expresses a strong commitment to evolving the business model based on customer feedback and needs while discussing potential long-term goals for scaling.
[44:20-45:00] Closing remarks reiterate appreciation for everyone’s attendance and reinforce Nolan's willingness to engage further on any unanswered questions or consultations needed post-session.
(00:02) cool well if you standing up would be crazy yeah I think you'd probably be considered narcoleptic if that was the case you'd probably like jerk yourself awake right away like that'd be that'd be you'd have to be so exhausted for that to work uh but yeah Nolan if you want to get started uh I think uh we probably just have like a kind of a casual session today i mean it's all based on you and what uh what you feel up to to do today but I figured that we can probably just do like an intro like who you are what you do where you come from
(00:31) and then you mentioned Yeah for sure you mentioned that you want to give us a potential tour around the warehouse a little bit as well yeah do all that for you guys tonight beauty and then from there like all of our all our group tends to really often come with a lot of good questions uh we're not like a typical you know quote unquote cook group where there's a lot of teenagers most of us are like middle-aged semi- middle-aged you know most of our audience is like mid to late 20s to like I would say upwards like mid-50s so
(01:00) we're a little bit older than your typical cook group um so a lot of us tend to have a lot of really good in-depth questions so I'm hoping you're prepared for that as well of course i mean there's no such thing as a stupid question either i mean if there's anything you guys have want to interrupt me and ask something as I'm as I start rambling here um I mean please feel free to do so um like any question about literally anything at all um so I'll get into detail um real quick my name is Nolan i own Dispatch Fulfillment we're
(01:29) based out of Pittsburgh Pennsylvania i have a 20,000 ft uh fulfillment and distribution facility i started this when I was around 17 18 years old um I started selling shoes like most people did um you know finding people on Instagram running for Nike uh and the whole time I was selling shoes a lot of people that I met just through Instagram comments and other cook groups and such they wanted to to ship stuff to me because I was doing a lot of volume um buying shoes and then they shipped stuff to me because Pennsylvania is taxfree on
(02:02) shoes clothing and other goods so before you know as a bunch of kids none of us had EIN or business licenses or an entity anything of that nature people started shipping stuff to me and then they made a group chat and there was like three of us and they're like "Yeah we'll ship stuff to Nolan." Then from there um they made a server and it was like their friends server uh everyone would ship me stuff from there and it grew from there going into around 2019 2020 i really started scaling up like my own personal reselling business like
(02:33) there was days I was hitting like 2 or 3,000 pairs of shoes a week um botting i had a place where I processed them at while a few of my friends were still sending me sending me items then as 2021 came around um you know it was peak co time a lot more people started shipping me more and more stuff and ended up renting out um this four unit garage um in our area they let me knock down the walls in the garage and I was able to process out of there i brought in some shelving computers and two label printers and then from there I was able
(03:05) to you know ship hundreds of packages out a week just from a garage and after that going into 2022 2023 I moved into a bigger facility as we started accepting freight and at that point um it really started scaling up and the whole time I ended up transferring back i had a scholarship for soccer and academics and I transferred to a branch campus this was during co so classes were online but when school opened back up I transferred to um a branch campus so I can commute there and take classes online so I can keep shipping and going into where we
(03:39) are now I'm in my facility based out of Pittsburgh um we do all types of fulfillment so whether it's Walmart Amazon B2B reshipping we are connected um with other warehouses around the world so if there's something that you want to sell in the US but it only is available say in the United Kingdom Australia Germany um we'll connect you with one of the warehouses there they will get the items sent to my warehouse and then we can do the distribution from here the storage fulfillment anything you guys need we do anything from shrink
(04:09) wrapping we have auto labeling case packing polyagging white labeling um even small parts like manufacturing uh with products here with the machines that I have um but yeah it's any type of distribution and fulfillment um warehousing that anyone needs and a lot of people when they're doing all of it themselves they tend to think "Oh why would I want to pay someone else to pack and ship the stuff for me?" Once you realize how much time that you're spending on you know you're storing boxes for your products your the space
(04:41) that you have for your products and you're taking up your garage your room your living room and once you finally outsource that and you spend more time on you know sourcing your products and selling your products and building your brand identity and everything else you have and realize you don't have that burden of oh I have to go to UPS today i have to go to the post today where we have contracts with all major carriers and they come and pick up our items every single day for us at a certain time frame that you never have to worry
(05:10) about shipping something on time again you never have to have another box in your house ever again breaking down boxes having hundreds of boxes on your doorsteps um we have four loading docks here and I said we have uh three forklifts so we move a lot of material around here especially products um building pallets shipping out pallets uh item consolidation um I know fire sticks were super big last month we probably received over 25 to 30,000 individual Fire Sticks um that we processed packed up and shipped out for our customers as
(05:45) well as Pokémon we've sent um over 800 cases of ETBs for one customer overseas that he was able to get in the US how he got that many I don't know that's that's insane but anything along those lines or even just doing distribution within the US for everyone to be able to enter another market and have two modes of income in whether in Canada in the US and utilizing our international addresses as well um that offers a lot for people to really um simplify and expand their business without any borders so Nolan quick question just because you
(06:22) mentioned it here what what countries do you guys currently cover for reshipping we have I'll go to the full list right now there's just so many we have Pennsylvania obviously where I'm located United States we have 25 addresses um in Pennsylvania we offer New Zealand Australia Canada United Kingdom u many parts of the EU um they're all connected it's often given away a lot of guys um over there there is one main warehouse they do offer residential warehouses or residential addresses as well singapore Malaysia a
(07:02) lot of Eastern Asia and then as well as France beauty and then just to clarify for everybody um I popped your link and your pricing in the regular voice chat here uh when somebody utilizes services overseas do they charge the same pricing that you typically charge yes everything is all it's a universal pricing um and that is generally the reshipping pricing we go into it it's not a one-sizefits-all so it's it's very it's very quote by quote um obviously if you're shipping us you know 2,000 items you're not paying the same as someone
(07:41) who's just doing one or two items the the pricing was generally built around people who ship and sell on StockX Goat and eBay um that's where I started my business at was shipping shoes and that's what the pricing was generally built around but however it it obviously very very much changes if you're doing like you know one skew two SKs three SKs with hundreds of units whether you need a consolidated labeled polyagged um anything uh of that nature that we can do for you here uh another reason that pricing is like that is we don't charge
(08:14) um storage unless you specifically want storage if you say "Hey I want to hold some some items here for I want them to go up." Like people store Legos here i want to hold these Legos here for 2 years can you work on a price with me for that and I say "Sure thing." We put them up on the um the highest shelf possible and then just wait 2 years and they pay for the storage for that hoping that the Legos obviously which are really good investment pieces um go up but like I said we don't charge for storage so the people that were doing
(08:42) eBay um and other consignment or other online sales platforms that aren't Walmart or Amazon or like the big ones uh we store the item on that shelf and that pricing reflects them buying stuff that is you know hot what's trending right now whether it being Pokémon vinyls um Funkos shoes and that allows us to have the space and receiving all of those items and as well as the boxing that goes into it and the packing materials um it's all included really in that price um as compared to Amazon um which we have really scaled up a lot and
(09:17) we're very efficient um in our Amazon fulfillment uh we had items come in I think it was like five or six hundred items come in this morning and we're able to get all of them out the same day for two of our customers so beauty and so I had a couple of follow-up questions just because I know some members may have those questions as well uh I hope you don't mind me asking them right now oh sure go for it so uh with your Amazon prep so you're in Pennsylvania is that a tax-free state uh for certain items um it is but if you are opening a US um
(09:53) Amazon account you are going to have an LLC no matter what or filing a sole proprietorship um so you can get a Pennsylvania tax exemption which is the REV12 um which makes all of your purchases tax exempt do you know how that works with out of country sellers because I know sometimes it can be a pain in the ass to get tax exemption doing like say o on OA websites right like minus like Walmart um it's it all comes down to like scalability if you're the thing is if you go to look at um another prep center for for OA they they started around
(10:28) a$120 a unit mine's half of that so it's really meant to combat like that tax pricing um that's why I have the pricing very uh is very competitive for Amazon um as well as FBM like a fulfilled by merchant um which people often confuse with the reshipping and the only big difference is is your skew count um so the people doing FBM they might only have five to eight SKs um but it's hundreds and hundreds of items we're able to pre-prep them in two packs one packs three packs etc and have them labeled out the door as well the people
(11:01) who do the reshipping and eBay StockX and different fulfillments those items are going to sit on the shelves um for months uh weeks to months before uh they are sold so that's why the pricing is a little bit different for that as well as skew count we just want to give you guys a tour of the warehouse you'll see that some people have over 400 different items on their shelves beauty and if anybody else has any questions along the way feel free to ask i'm I'm asking because I'm still generally curious i had a good
(11:29) conversation with Nolan i think it was last week but there's still lots of things that I still want to know um so with Pennsylvania there though um what what is the current sales tax in PA uh 6% 6% cool and uh I have to ask um are you guys fully insured and have carry product insurance as well yeah up to $2 million on the warehouse for fire water and theft cool and so what what is your average for your FBA turnaround so you mentioned like today you were able to get five 600 units out for a couple customers from
(12:08) receiving to out the door what's kind of your typical average turnaround for units doing FBA um so it all really depends on the customer really we have we can do whatever you want us to do um like we have one customer right now his biggest problem was he was shipping um items that were super heavy and he just joined with us uh about a week ago and his products started touching down and with his items being super heavy he was getting tired of doing small parcel out of his garage shipping with UPS and he's shipping us you know he's getting
(12:41) probably a couple hundred a day he goes I want to wait until I have five pallets that are around £4,000 a piece before you guys start to process the shipment so at this point we're receiving the stuff daily as it comes in until he sends that work order over to us saying "I want it out um you know next week then we can perfectly you know it's no problem to do it for him.
(13:01) " But the biggest thing was his um weight per pound was very high doing small parcel out of his garage and he wanted to have a solution for that which was shipping freight which he was not able to do on the other hand we have some customers that as soon as our items come in they want them turned around uh same day or as soon as possible on the other hand we have customers who buy by buy by by buy and we just replenish their stores as need be they'll say they'll go two weeks 3 weeks say "Hey oh I want you know FN skew this this this and this sent out."
(13:34) Or if product's doing really good they'll say "Hey send out 20 a day the rest of the week or 20 50 100 a day the rest of the week other customers it's hey I want one I want to do one shipment once a week whatever I have on Thursday send it out Friday food Thursday send it out Friday other customers or whenever I get 200 items whenever I get 300 items uh send them out as fast as you can which we can all see from our dashboard so it really depends um what everyone's looking for u like I said we don't charge storage so it's it all depends on
(14:06) the customer and what you really need to fit your business model beauty and Ron had a question in the chat here asked "Does your company uh have set FBM pricing per pound from the companies that you work with such as UPS?" So FBM uh pricing so what we do is it's through like we use the partnered carriers obviously that's your best bet for FBM because you're getting the insurance on the product as well as insurance on the delivery date um so it's all depends on you know Amazon and Walmart a lot of people use Veco as well
(14:41) VCO's pricing um so it all depends on their pricing it's really hard to get um per pound especially domestic i know there is like flat rate um pricing for for like MRC which is like the the cubic rates so anything under uh 12 x 12 x 12 in that's under 50 lb that fits in a box through UPS and USPS i believe they do as well for their MRC rates um which is all public rates that everyone uh can use um whether it's through these platforms Amazon Walmart VCO that's all published rates it all depends on that but it's uh there's really no um like
(15:20) set pricing per pound because we don't charge for um the label for that it all depends on where you're shipping it to like Pennsylvania is zone 2 there's nine zones in the United States zone one being Top East Coast zone 9 being uh Hawaii and Alaska zone 8 being California Washington Oregon so it all depends on the zone that you're shipping it to um as well as fuel search charge uh USPS doesn't charge fuel search charge but every other carrier does so it all really depends um on that aspect but our FBM our actual pricing is flat
(15:53) rate so it's $2 per unit uh it's 50 cents per additional unit and the $2 includes a small poly bag or a small poly mailer and if you need items reboxed uh we can either work out something with you we do have around 30,000 boxes here and I believe like 30 20 to 30 different sizes but some people obviously there's a lot of very different items and if you're shipping us say 5,000 items and it's specific size box we can work with our um manufacturer for boxes to get you you know a discounted price and we'll have
(16:29) those boxes stored here um for your products and I just wanted to ask and I know I asked you this in our conversation prior but just for everybody else to know uh do you sell on Amazon yourself no I do not sell on Amazon no one in the warehouse is allowed to sell um on Amazon or Walmart cool if anybody else has any questions as we're going always feel free to ask um and I don't know if this is anything that you offer or that you know anybody that does uh but do you have any connections do you offer any type of
(17:13) service for like liquidation for example so like say if somebody sells in the US from Canada and they have to have a bunch of [ __ ] um return from Amazon things get restricted etc do you have avenues to liquidate that inventory yeah we have we have a few that we do obviously with everything going on um with policies and stuff right now a lot of people aren't buying as much as they used to used to um but yeah liquidating um is never really a problem but then again it also depends um on the product so I can't like say 100% for sure that
(17:46) someone um will buy it but we have um a lot of means to to liquidate products cuz we had a we had a customer that was um not allowed to sell a product on Amazon anymore and it was around 3 to 4,000 units and we were able to liquidate um all of that for him through our connection this was around last year and it was around 20 something pallets and we were able to you know liquidate it for him get money back in his pocket so we can get another winning product hopefully and turn that around um but yeah I can't say for sure but like I
(18:20) said it also depends on the product like if you have oh you know like 2,000 u tubes of toothpaste that's going to be a lot harder to to move than you know 2,000 tool sets or 2,000 uh you know like anything else disposables um stuff like that very hard to move but there are a lot of liquidation companies within the US like all these being a big one a lot of people willing to buy anything at a certain price um if the documents are right as well for the product but yeah it's not really a problem to liquidate products
(19:00) and I also wanted to clarify because a lot of us like most of us are based in Canada so do you have options and solutions to do CA to US uh like shipping for Amazon or prep shipping uh prep and shipping for Amazon and US to CA yes so we um when we ship uh US to CA I know last time we did we did experience a few problems at least on Amazon's end shipping directly to Canada from here with the the labels um Amazon didn't really like that so what we do is we will pre-prep all of the items here and then ship them to you case packed um
(19:37) regular fulfillment cost and you would just have to relabel the items um at your facility every item will be prepped um in the US and then shipped to Canada um to sell within um Amazon Canada and then also like on the contrary we are working on opening up our facility in Canada as well this summer it's currently uh being built um we're building a I think it's like 100 by 200 foot facility nothing too crazy around 2,000 ft um just to get more products moving through there so items could be fulfilled and prepped within Canada
(20:14) whether that's to buying and then shipping there and then distribution to the US to our facility um or vice versa having the items shipped here and then to the processing facility in Canada which is right outside of Toronto so do you like I'm not sure if you know like if you have your processes sorted out as of yet but when that does happen when you do open that facility are you actually going to be taking those products over the border yourself or are you going to be attempting to ship them directly from Canada into Amazon
(20:41) fulfillment centers in the US um it's we haven't really dug through the logistics yet of what the best route um would be because the the guys that are going to be running um the Canadian warehouse they'll be in the in the prep center and the fulfillment center most likely all the time so whether we're utilizing freight carriers or SPD um but we're just going to find out which um solution really works the best get customer feedback and seeing what's the best way to get them from A to B okay because yeah like that's why um a
(21:16) lot of crossber services exist in and around Canada specifically for that reason so that's something we can look um and talk and utilize them um for something along those lines as well to get stuff from and having a facility like mine um scheduling a call and then work your way up the chain to to get numbers that you want um is relatively easy to do i also have shipping contracts with all major carriers within the US um I have a contract with UPS and to keep my contract I have to spend around like 2 million annually and I've had this
(21:51) contract for around 2 years so it's been going good so far and just something like that it's um it's money talks I tell you know crossber pickups or something hey I want to get items going to you from my warehouse um here's what we need and then work with them on that so it's something that's more than open i just want to have the volume to be there to shown for before you know I start contacting them and making calls of course cool anybody have any other questions so far we've been talking a whole lot everybody shy today
(22:42) what's up QMTO i know you have a bunch of stuff here too looks like Jason's typing evan you said you had good things to say about Dispatch do you have anything that you want to say sorry what i said Vin not Evan oh sorry that's okay yeah Vin's been shipping with us for years since I was even out of our room i believe was like four or so year years ago i believe he told me that he's been working with you guys since basically you opened yeah since uh I think he was in it when um I saw when it was just the group chat
(23:38) just waiting for Jason to type his question here um while we wait for that there I also wanted to touch base on like the label aspect that you offer because when we come from and I mentioned this to you in the conversation that we had and I specifically asked Nolan about this and this was a breaking point on whether or not he would even be allowed in here um but a big thing with Discord communities and you talk about like Amazon sellers getting like quoteunquote shipping labels is they are completely fake fraudulent shipping labels and so do you
(24:10) want to explain what your shipping label process is yeah so I have um it only supports domestic currently um anywhere within the US to US um so it's my contract from UPS and it's basically allows my members um and customers to use my contract um the biggest shipping uh label provider in the US is Pirate Ship currently and my website it automatically pings um pirate ships rates and it's their published um rates and it'll ping that site and then try to beat their price by 15% if it can't beat that price by 15%
(24:49) it will match um the lowest possible price um even if we lose money on our end beauty and primarily to ship things like uh things that people sell via like eBay StockX things of that nature correct well StockX provides um their own labels but um say you happen to um you know buy something that's within the US and you want to ship it to someone else within the US and not use a platform or even buy from if you're doing wholesale um and stuff along those lines they will usually tell you to organize your own shipping um like shipping is not
(25:29) included so at this point you could use my shipping labels to um import stuff uh to my warehouse from other either wholesalers or manufacturers um within the US um but there's the opportunities are endless for it even people use mine for Amazon as well i know um my one customer us ships uh particularly larger product or that we ship for him I should say it's it's in my warehouse um it's a larger product on Amazon it's around like 25 in long and we he uses he said my labels for 3day select um beat Amazon's by $12 per label um and my
(26:07) labels are 100% real we don't accept counterfeit or fraudulent labels here um so everything um that they use 100% real from my account [Music] beauty good to hear jason did you have a question you were typing and then you stopped there you pop on the mic if you have a question i'm too small as a as a seller to inquire right now i would argue I would probably say that no one would probably argue otherwise i mean anybody at any scale can certainly utilize services of this type of course you're probably going to get more preferred
(26:54) pricing and find more value as you do more volume but the services that he offers can benefit sellers of all size yeah that's 100% um correct and like I even said um Vin was shipping to me when I was in college doing this out of like my apartment in my bedroom and he probably thought like it was crazy that people were telling him to to ship to this guy's apartment in Pennsylvania and he'll handle all your packages so everyone starts somewhere and I was able to build this um within the last 5 to 6 years so it's there's no time that's too
(27:28) early or too small to start um but it's use your own due diligence i mean it's you can always grow and take take risks um you know buying in the US can seem scary um me buying a warehouse for the first time um was very scary buying forklifts so I mean there's no size that's too small and it's all about just scaling um your business from there yeah and for those like maybe like maybe some people in here they are a little bit newer and they may be asking themselves like "Oh like this guy has a ton of stuff going on i'm overwhelmed i
(28:05) don't know where to start." Just think of it this way like the way that I look at it is Nolan can help us do almost anything logistically that we would need so if we have a question about something we can ask him and I imagine he could probably either do it or he can probably find a way that he can help us achieve it and that includes things like doing prep inside of the US if we want to buy in the US and stay in the US specifically for Amazon uh eventually cross border like it sounds like he's going to be doing that probably in the
(28:37) very near future um but also buying on platforms like you mentioned as well like uh buying products and then utilizing and leveraging the services that he offers to then uh hold and resell those products inside of the US so like I wish Flipper was here but she's on a kind of a sbatical at the moment but she had looked into some services as of late that uh to specifically buy products inside of the US uh and then sell them through platforms like eBay and the services that she had found they charged quite a lot especially compared to uh dispatch
(29:18) yeah I have a question so for doing OA uh I guess for eBay do you like certain stores uh you know they they can blacklist your address right so I don't know if you mentioned this earlier cuz I was a little late but how do you get around that and has your address black or where so to get around that we do have um around 25 residential addresses um I stated earlier before you joined that um I started off with botting and I needed a lot of address to bot and I keep um all of the houses um that I ship to and the residential addresses on a payroll
(30:00) so they get paid to receive the packages put them in the garage and my employees and I will go around and then open up the garages grab all the packages then we pay them um their fee we do have a couple um that were banned from receiving USPS and it was single-handedly due to two people in Canada because when Taylor Swift CDs were super big um they shipped around 10,000 Taylor Swift CDs to two addresses all via the post office and um yeah they they the post office didn't like that that much at all with 10,000 names going
(30:37) to two addresses um so they weren't too happy about that so those couple addresses can only receive um stuff with either my name or my business's name on them but the other addresses are more than fine when it comes to USPS that only affects items that are shipped via USPS but my warehouse is allowed to receive um anything cuz the biggest problem with them was that they knew that I had the company but I was utilizing uh addresses that weren't my business address to conduct business uh which is technically not allowed by the
(31:09) US post office but anything shipped to my warehouse um or my other residential addresses that essentially um are not blacklisted or banned um if it happen if it happens to become banned uh we can just rotate you with a new one [Music] so Ron had asked in the chat here if you have set billing cycles so for our Amazon uh fulfillment it's set up monthly um new customers obviously um you know we we might ex uh ask like a prepay um for the service beforehand um while for the FBM in terms of eBay and the flips and stuff like
(31:53) that um it's a dayby-day basis just because sometimes the volume um is just not there and it's just easier to send um day by day and then Jason had mentioned Oh that's awesome so you can avoid paying duties and time delays when buying from US sites and then reselling to US buyers on eBay yes yes% that's correct and a lot of um we have a lot of uh really big buyers and and resellers a lot of uh developers and bot owners that are frequent um that have the connections to buy and sell a lot of products so a lot of stuff that you will buy here um
(32:34) someone else in the warehouse would more than likely buy it off of you oh so I didn't even know that you offer a form of cash out service as well yeah it's I I can't like like you know advertise that but there are um people in here that when there's something that happens they will offer to you know buy X amount of products uh they know something is good they know everyone's running for it and they need to hit an order quantity that they will advertise hey I need X amount of products um they'll even go into whatever groups
(33:07) that they're in and their services that they offer and say ship to dispatch fulfillment i'm buying he has the addresses and the means to receive and get your products and I will buy whatever uh you send to him so it all really um depends but selling membertomember um is definitely the cheapest way to avoid fees like StockX fees eBay fees um people sell on like Marai um and those other platforms i'm not familiar with all of them but there's a lot of places that people um that you can sell your products on and so what does your process look like
(33:43) when somebody sells through StockX or through eBay and is utilizing your fulfillment so right now the the easiest way to do it is just through a ticket system um the only reason for that is um like like Jason said a lot of people are smaller sellers i can implement um like live um order syncing software however it is very very very expensive um to do so and I most of the customers are not there to be able to afford um that cuz the syncing their accounts it's very um intense on servers and such so using a live order syncing software to manage
(34:25) eBay it's just not in the budget right now if a customer is doing enough volume to where they do want it that's that's not a problem but the basic process is your item sells um you send the shipping label and packing list in your ticket and then any order up to 2 p.m est will go out the same day um and one thing not to gloat but I like to look at some of my customers eBay reviews and they see that their item was shipped the same day that it was bought and that helps a lot of customers out when they're able to
(34:54) get their item shipped same day i might need to switch my uh personal eBay fulfillment over to Nolan because my mine is because of how [ __ ] busy we are sometimes it's like a week until we get [ __ ] shipped out so do you offer uh So you said you do eBay and Amazon right but do you do other store um uh storefronts like well not storefront but uh uh resale storefront curry yeah that's that's no problem it's the the same process um you know getting our packing slip um packing up the items and then shipping it to the consumer that's
(35:38) no problem at all so what does your order inventory look like can we So the process you explained is that if you know I buy something I open up a ticket and I send you the details uh you set the pack and then when it sells how does that work so right now we have um it's in the discord uh my discord we have an order um inventory management software um that's all command based she sent a command to the bot and then it tells it tells us on our end um okay we're supposed to be receiving this package from Discord user
(36:19) so and so this is the name on the package this is what he got um so we'll scan the items in we'll check it and it'll be placed into your inventory all of that you can do through the the Discord command and from there you'll be able to see your live inventory um through Discord in the server and then from there if your item sells you can keep your inventory in your own hand um or use it off of um ours as well and then if the item say you're selling a vinyl vinyl ABC123 sells use in your ticket label for vinyl ABC123 you want
(36:52) to add a packing slip packing instructions um anything else in there we can do promotional inserts as well so we have a couple customers who have um very very high rated um eBay stores uh with over like five or 6 thousand transactions in here um and we in every single one of his packages we put a promotional insert um that's from him and his company that says "Thank you for shopping with soand so uh we hope to do business again here's our socials um and all of that.
(37:22) " So it's something that we offer as well but it's a very it's a very streamlined process we like to think of ourselves an extension of you so whatever you needs done then we can do it and then also to clarify your Amazon process is a bit different correct because with everybody here like if you're familiar uh if anybody here utilizes like some popular Canadian prep centers like say prep buddies for example a lot of prep centers utilize the same kind of dashboard software called Prep Business and Nolan if I recall you also utilize that correct yes
(37:55) I do and if anyone's familiar with Prep Business um it's a super super simple software um to do on the Amazon side you send your items to an inbound tab complete UI um for all the customers to see live inventory going to Amazon and we scan the items in can see the outbound what is needed for if it needs polyagged it needs um you know expiration dates it needs cap sealed it needs bubble wrapped we can see all of that on our end or you can specifically tell us if you want something else done if you want the items shrink wrapped and
(38:27) then bundles and then kitting um we can see all that on our end and so can you so the Amazon process is a little bit different and that's just due to um the volume and Amazon is more tedious say than compared to eBay [Music] so uh can you clarify again you said that you get you have a contract with UPS for labels so like for example if I buy some if I sell something on eBay well I buy something and then uh it goes to your warehouse and then I sold it on eBay would I send you the eBay label or do you you mentioned that you have a
(39:16) contract with UPS so is it are your rates better than eBay or comparable or how does that work so it all it all really depends um on the size um and the shipping time of the product um a lot of stuff on eBay they use Pney Bose for USPS which is the United States Postal Service um USPS has super super competitive rates through eBay and to get a USPS contract um which is called an NRA contract is very difficult as well as extremely expensive um I've spoke with them on multiple occasions and I have to do at least $5 million in
(39:55) revenue a year just through the post office to be able to get a contract and they make you put half of it down upfront um which I don't have $2.5 million to put down towards the post office so very uh large packages um packages that need to be expedited very fast um or need quick shipping time so if someone wants a next day air two-day air um 3-day select um that's where mine would come into [Music] play and so to also uh clarify kind of your process a little bit more so say we look at the reshipping side or like like
(40:36) eBay order fulfillment then we look at the Amazon side if somebody's ordering products to store with you and sell on eBay do they have to warn you in advance or do they just add it to their uh commands of your Discord what do they do there and then also what would the process look like with Amazon as well so with they don't have to warn us in advance i mean we receive you know 500 plus packages a day between the post office uh FedEx UPS and DHL um and they're all checked in almost all in the same day obviously depending on the
(41:09) volume like some days we've we've gotten five or six thousand packages um sorry to say we can't get all those checked in um in one day um sometimes it takes a little bit longer uh I'm not going to lie and say we can do everything in one day however um we do check the items in and it goes to your shelf um until it sells as for the Amazon like the FBA side um all those items it's in a different part of the warehouse which I'll show you guys um when I give everyone here a tour um it's sort of on a different side of the warehouse and
(41:39) FBA is at like I said earlier in the customer's own discretion um when they when stuff shipped out which can all be seen um on our dashboard as well and so I assume that um I have limited experience with prep business because I've actually like utilized their their platform as like a prep center for a small period of time uh very but very very limited so like I imagine if somebody's ordering stuff for Amazon for you guys they would kind of like add that to like their personal shipment or their personal batch and then that
(42:11) informs you that that inventory is on the way correct correct yes we'll go see all the inbound shipments um and then check in those items as they come in to make sure um there's no damages to make sure it's the right product that they've ordered um and we are super meticulous um with checking the products in um like one of our customers he did I think it was either wholesale or OA but he bought a large um volume of candies um to our warehouse and upon us inspecting the candies um the listing online was for 5
(42:42) oz candies and packaging looked exactly the same we were able to catch that these were 4 and 1/2 ounce bags of candies so he was able to contact the the manufacturer the wholesaler and then send them all back beauty so like you guys really pay attention to what the units are and what they're supposed to be cuz a lot of prep centers don't do that yeah we it's we're a full scanning warehouse too for Amazon so it's there is almost no chance of items getting lost or misplaced shipments because for us to I have it
(43:13) turned on on like my admin settings so even my employees can't turn it off that to make an outbound shipment you have to scan an item into the box and that also guarantees that the labels that the barcode labels FN SKUs that they are readable and that that item is going into a box so there is almost zero chance um that an item cannot be put into a box because everything is scanned beauty and Jason definitely not a dumb question but Jason wanted to clarify is it $7 USD per unit so you mentioned if he needs to fulfill five vinyls to one
(43:48) address is it 35 USD in fees let's see no we do have um consolidation pricing uh we do have tiered pricing as well um which I definitely give everyone here um a discount if they want to um subscribe for that i've never done that before um for like our eBay fulfillment side i've never done you know a service discount but I'm more than willing to do that for everyone here because everyone seems super interested as well so how it would work is you look at the consolidation pricing so if it's five items um going to one address um
(44:24) depending if you shipped it to a residential address or the actual warehouse itself um and there from there the residential pricing is a little bit more obviously cuz we do have to pay the people for receiving the packages as well as the the labor and the time and the gas to go pick up the products and bring them back here for processing so item consolidation is three plus items going into one box um as that able that's able to save us a lot of time and as well as different size boxes it's we're able to do it a lot faster in
(44:54) turnover um with consolidation as compared to single unit um packing so that's why it's cheaper to ship more than one item uh in a box but there's nothing against doing you know single units obviously people on eBay aren't going to buy you know 20 of of one item i mean some they have but you know a lot of people buy singles and the pricing on there reflects you know the single pricing um and the free stories there's no hidden fees so if you're shipping out just one pair of shoes one vinyl one Funko one anything um it's all the same
(45:28) price for that obviously we have people who have shipped very large um items like even refrigerators that they've gotten on a price error so that might be a little bit different um but stuff like the small items it's it's all the same price i seen uh I think it was a couple months ago that there was like big band saws that were priced there for like a penny so if it ever comes up you might be getting some big pallets from me yeah it's we've we've there I can't say like I have seen so much stuff um come through here and even I there's a
(46:04) customer we have and he lives in Europe he he doesn't sell on any platform at all there's just a soap that he likes and he's allergic to stuff in other soaps and he can only get it in the US they don't ship internationally so every 6 months or whatever I'll see it pop up in a ticket and he goes "Hey sent more of my favorite soap to you guys.
(46:23) " His soap comes in we repackage it and send it overseas so it's it's very it's it's all over the place um the stuff that we offer and it's my my DBA my doing business as the name is Dispatch AIO which obviously means allin-one so we will do you know anything shipping and logistics that people need now I'm kind of interested in what kind of soap that was uh it it was like some medicated like brand it was like die free something else free and he goes he's like "This is my favorite soap i need it." I was like "Got you." He's
(46:59) like "I'm allergic to other ones they have in my country and it's too expensive to buy it here i need to get it um from the US." And I was like "All right so how much does that cost for you to actually uh make a shipping label for him um he he got his own shipping label for that one um I mean it all like that's it's crazy how companies work with shipping labels like if I were like my contract with UPS going to say New Zealand um it's cheaper for someone to open up a contract if they have like a center they're shipping a lot of
(47:36) packages in New Zealand to receive imports and is for us to do exports to New Zealand as the US obviously is one of the largest markets in the world so we're not the target demographic they want other countries to like UPS uh USPS and FedEx the biggest three carriers well if you go to other countries there's dozens of carriers so they offer more competitive pricing in different countries um in terms to get their service out there so even some people who don't even have a contract with a shipping carrier like I do are even even
(48:11) able to beat my prices in different countries just because their import rates are better than my export rates interesting and so I just wanted to clarify uh something for your rehipping pricing or your your eBay pricing your your eBay fulfillment and reshipping pricing is like all under that that same umbrella correct yes that's correct that's basically all the flips and and stuff you'll see that's not really done through like flips are member to member um and stuff along along that lines um is all done through there and it's the
(48:42) stuff that's stored on your shelf basically um until it sells as in like the Amazon the Walmart um and other stuff we have people who will fulfill for their Shopify stores as well that's a whole that's a whole different pricing and the reshipping pricing really covers just the stuff that sits um until it sells whether it be months to I mean I've had stuff here for years um Vin knows that um he's had five items on his shelf for probably two years now you're slipping event um so I wanted to clarify u so where like in what aspect
(49:25) does your charge come through like for example um somebody orders let's say they get a good vinyl drop and they order 20 vinyls and it and it's sent to a residential address and then that's stored somebody needs to sell it on eBay and then they're selling individual units through eBay so how do you determine what pricing you're charging that person because obviously they're it's receiving to a residential address and then they're shipping individual items from your warehouse yeah yeah so if vinyls come in um it
(49:56) would be the residential address uh re label so it's just an item going to a residential address we will re label it cuz vinyls already come um boxed up in a vinyl box that's just a residential item reabel as you can see um in the graphic we do have three different tiers there so I'd be more than happy like I said to give everyone a discount on the premium tier which is um the best rate um that we have available um obviously there are people who have like more or less contracted um rates with us who are moving hundreds of units a week and they
(50:31) have custom pricing if that's someone feels like they need um custom pricing uh for their business that's something that we can definitely work on as well beauty and so I like to clarify what you mentioned there um what's what is being offered with the premium dispatch tier there yes so the the premium tier um you have access to all of the international addresses um for free they follow the pricing structure and that uh basically covers my expenses um as well as the software to utilize the international addresses
(51:08) as well as if you look at the the premium plan um going down the column there you can see the pricing is deeply discounted um the whole way down beauty and so we all get access to that yes beauty thank you sir much appreciated mhm anytime so Jason your question about your fe the the fees that you'd be charged it would be slightly less yes it would be it's a lot less than that yes and then Yeah like and that's where Oh sorry go ahead oh I was going to say that's where like the obviously like FBM for Amazon it's a lot of people get
(51:50) confused between that like oh it's shipping direct to a consumer but the eBay and the other like the flips it's it's a lot more um intensive on our end as it's so many different items that we have to inspect and obviously these they're more or less high ticket items that are selling for a lot more as compared to a Walmart or an Amazon item which is selling for you know $ 20 to $30 but you're doing it in volume as compared to going over to a shelf and seeing a $2,000 pair of shoes or a sealed case of Pokémon which someone
(52:21) sold for 5 grand um and that's that's going to sit on the shelf until they find a right buyer for it which whether the package I mean we the one ETB thing that we shipped um overseas I think was around 90 or $120,000 um that it was valued at and it's the same price if the guy was shipping a pair of shoes so the pricing doesn't change obviously on the value of the item if you do want you know additional like wrapping or stuff along those lines um shrink wrapping bubble wrapping and then doing stuff like that that's where
(52:56) an extra fee does come in to place but the reason the big reason between FBM and the reshipping and eBay stuff is just due to the skew count and for how long items um really sit on the shelf yeah and I just wanted to reiterate and of course you always have to talk to Nolan about it but we have a lot of very very very large Amazon sellers in here and so like you mentioned um with certain volume you can obviously negotiate certain things certain perks certain pricing so if you're planning on doing certain things always talk to him
(53:34) first and you guys can work out whatever it is that you guys work out whether that's Amazon or eBay or whatever that's 100% correct because yeah I know it's a lot different prepping you know two three 4 thousand pill bottles versus you know like a like say an o like an OA shipment where it's like 500 units and it's like 60 60 different SKs it's it's a lot different for workflow and how much time that takes yeah same especially for for eBay which is really I say I charge for pictures i really don't i just have it on there
(54:08) just for some of the people who are really meticulous with it and obviously like with eBay they're Hey I want pictures of it oh is this numbered is this this is this that can you send pictures of this uh that's why the eBay pricing is a little bit different and then plus the size um of the items and no charging for storage is if you look at any other um fulfillment center they're going to charge an arm and a leg for for storage it's usually 2 weeks for free um then after that you pay X amount um per week or per square foot or per
(54:40) shelf or per bin or however per pallet wherever they want to want to charge but I think it's counterintuitive to take away from someone's potential profit to make them lose money and that's less money they can reinvest the new products so that's why I'm I've been ever since I started I've never charged um storage unless someone specifically said like hey I want to store a product here for x amount um of months and then at that point would you work something out definitely and Jason asked he just wanted to know to use a service uh you
(55:15) specifically use a t the ticket system and dispatch discord server and then what is also the safety that you offer if a unit is damaged or lost in your care um we've never really lost anything in the warehouse a lot of the stuff does come back to the carriers um I know the one day it's we had a customer and he was saying my package was shipped here and it said delivered to Vanderf which is the town we're in and I'm I'm freaking out i'm like "How did I not see this did I not see this here?" And I look and it was delivered to um a wrong
(55:46) address it was like two it was like two blocks down um the road so it's nothing ever does really get lost here um but if it's it is something that we you know do an internal audit and find out that it was um our fault then we will reimburse you for the product and he had mentioned earlier um about also being insured for product insurance so in the case of a fire flood etc there's insurance coverage for that as well yes correct it's an entire metal building um with metal shelves so I think a fire might be um not too plausible here
(56:31) got knock on wood never say never but hopefully it never happens yeah ever see with with concrete floors and metal everything yeah hopefully it doesn't happen it might be the next Twin Towers you never know oh Jesus um I was also curious was there anything like that is not obvious that you guys don't accept because there are some things like that we we will purchase like say like handmade like EDC items so like say like essentially like brass knuckles and stuff like that are there things like that that are not allowed to
(57:05) be shipped to Pennsylvania um it all depends down to what's allowed to be shipped um I know obviously like drugs and drug paraphernalia is a big no no um nicotine um I do have a permit for like nicotine products um but it all depends on the receiving company they have to enter their information as well like we have shipped um nicotine products to different countries um and also filing and following all the guidelines to be able to ship those stuff uh weapons animals um anything um that is illegal um is not allowed if you have to ask
(57:42) usually means no so but yeah we've had I've had people try to ship uh crazy stuff here before and like we inspect every package so it's not going to get through um we have people that have done you know tried to do like refund scams and fraud with companies and at those times uh the authorities are alerted and their information is turned over to them but refunding and fraud big no no here don't accept that um one guy did get arrested for it so good luck to good luck to him but um OP someone left that i didn't
(58:17) like that no just kidding um but yeah it's we we play everything by the book um in terms of shipping and what we receive so nothing along those lines of anything that is you know fraudulent or legal activity yeah and I was more so asking for like the like homemade or handmade like EDC scene because that is something that we're slowly kind of diving into and a lot of that stuff like is technically legal in Canada where it's like a a handmade like one finger brass knuckle um but like it looks like a piece of toast and so we buy those because they
(58:51) have like resell value and like I was wondering about like you guys receiving it versus us bringing it into Canada um if it's the legality if it's legal to um I'll have to look um if it's legal to be shipped to Pennsylvania and Pennsylvania that's that's not a problem at all cool because I've I've ordered a couple of those and I buy them to resell them and they're not they're definitely not legal in Canada at all you have stupid laws when it comes to things like that and I've had one caught at the border since like February and I'm sure it's
(59:22) something to do with illegality yeah something like that to sell um within the US or along those lines but yeah if it's not allowed to be shipped to a different country then um you can't ship it to another country if they don't allow it of course of course um I was curious if uh just Jaden here with you i was curious like you know there are times where you might need to send letter mail to you i know like some people apply for a car or a bank account you have statements coming to your address and you know sometimes you may
(59:54) need it forwarded to a person who just opened what what's your uh positioning on that cuz I know that might be a bit tricky right it's not necessarily a package so receiving receiving letters um it's it's a little bit different like the only reason you receive like bank info is like someone's opening you know like information to to hear which we don't allow um people to obviously if you're using this is like your shipping address anything in regards to that is more than allowed but to receive mail and like financial and bank stuff um it
(1:00:29) is it's a permit that I have to fill out with the post office in the government which I don't have because we don't really do um mail receiving and there there are companies that offer mail receiving and you have to have like post office boxes at your facility and the post office has to have keys to them to be able to go in put stuff in for each box and from there those items are taken and scanned it's a lot of permits to be able to um handle stuff like that and we currently don't support that um however like we've had people win gift cards uh
(1:01:00) which come in like a letter they do like giveaways or sweep stakes and they win gift cards or they win something like that and it comes in a letter that's not a problem at all it's just when it comes down to like financial and stuff like that where it's linked to an address um we don't allow that good to know and then I I may have missed this in terms of coverage but like for returns or products I assume you have an option to like in case I want something shipped back to me here in Canada obviously if I pay for the
(1:01:32) shipment that's not an issue is there a different fee for like a refund of a product versus just pure forwarding or so like um like a refund like a customer returning it back to us yeah and then maybe I'm like "Okay cool i'm just going to bring that product back to Canada for example right or uh I don't know a disposal fee or you know that could be another option in terms of that or return address right um so mo most only we only really deal with um like customer returns when it's with Amazon you know eBay and that you're not really
(1:02:03) getting a lot of returns um so for eBay I'm not really too picky on that but like with Amazon um for like the product inspection and that we do have a fee for customer um returns as well as return to vendors for Amazon as well um which I can send the full graphic over um it's outlined in my pricing um I have the old one um posted in there now but the customer returns which includes like an inspection and then either giving you a lot of customers it's either they tell us hey use your own due diligence with it dispose of it or restock it um but
(1:02:37) there is a fee basically for like the inspection and seeing if the product is able to be used or not cuz that takes time away from you know we inspected it once then we have to um inspect it again but included in that first inspection is the fulfillment process when we initially receive it so doing another inspection of the product um would incur another charge whether it's going to be stocked um or disposed of but there is no disposal fee was put in the dumpster makes sense good job and then uh maybe I may have missed this like you
(1:03:12) guys correct me if I'm wrong this residential address and warehouse address pricing right um and based on that like I know there are like sometimes I'm part of these like so-called buying groups on on the US side you know just from a credit card perspective and I know typically sometimes sending you know Best Buy or Amazon you you know the address gets flagged and your your you know your orders get automatically QA uh I'm curious with your addresses if you know you've seen that sort of happen at any point and then you know are you is there
(1:03:47) any thoughts on hey you know if I send 30 I don't know Fire Stick TVs or iPads to your address and they say hey you bundle it and then ship it off to you know a Delaware address if there's any issues with that per se or you just consider that as usual yeah yeah we like uh in earlier um in the call we the one week we received 20,000 uh 20 to 30,000 fire sticks um so that's not a problem at all depending on the volume and Walmart delivered them all directly to the warehouse um and there wasn't a problem the only store that really um
(1:04:20) like hard hard like bands addresses is Best Buy um and there you know I know they're strict with that in Canada too um but it's mostly just Best Buy and Target that you have to worry about um but we've never really had pro I think one address is flagged on Target uh Best Buy maybe a couple of them but like Walmart and Amazon those are all fine okay good to know fair enough and then typically for your rates and again sorry you may have missed this in terms of like shipping it across the border and importing it into Canada typically
(1:04:58) do you guys have a preferred provider would you prefer we send the labels over for example if need be or um net parcel um seems to be the best that we we recommend everyone use net parcel that's we have the best experience with um however all labels um they do have to be um real and legit um so if we sometimes uh one of the staff um or myself will ask like hey can you send a receipt um with a label as well but as long as it's um a real label whether we're doing freight sending it to a forwarder or anything like crossber pickups or
(1:05:33) another company like that that drives it across um that's no problem at all we can send it to uh whoever cool it would typically and I don't know if you're if you're aware um it would typically be cheaper to say get it shipped to you guys than have you ship it to us directly in Canada than having it shipped to like a crossber service like would you say um I I think it all really I've done both i've never really asked um like what the pricing difference is it's they usually just tell us where to send it to um unless like someone um I know Vin has
(1:06:14) done both I believe or if someone has done both they can tell like their side on what they think the cheapest um way is to get it um across but it all Yeah it's it totally depends i can't say for certain which one's cheaper so it all really it all really varies i know you mentioned previously Vin when I asked you about uh dispatch being quite a bit cheaper than using a crossber service i'm not sure if you're here if you're gonna speak up but could you could you mention if that's the case he's been quiet what was that i was
(1:06:51) just mentioning to Vin because I know he mentioned that he has used both and he said that dispatch has been cheaper for him in the past versus using like a crossboarder service and so I was just mentioning like if he's here if he could speak up i'm not even sure if he's here he's been quiet quit ignoring us vin we can carry on he might not be here that's a problem cool um anybody else have any other questions for anything that we've talked about so far for Nolan when you were mentioning about uh shipping tobacco there used to be a
(1:07:52) company that I used to buy cigars from Colantic Cigar they used to send cigars to me and sell them to me and like they would label them as like books as gifts and stuff so I wouldn't pay any taxes i was like oh maybe that's a possibility but damn you have to follow the law yeah it's not worth getting shot down for a couple stagies yeah of course uh Jason when you say do you have a video tutorial a toz by any chance like are you meaning about like utilizing their systems and so yeah uh Nolan Jason was asking if you have like video tutorials
(1:08:32) on like how to utilize like your processes and systems that you have in place we don't have video tutorials but we do have um guides in place as well as the staff um is more than uh willing to help you um with anything so yeah Jason if you want to use them uh you can always of course reach out to them and then we have a handful of guys in here that have also used Dispatch like uh Vin's been using it for quite a long time and we have a couple other guys in here that have been using it for a period and I'm sure that
(1:09:05) they could also help you out as well if you prefer to ask in house of course they can only answer what they know though so it's probably better to talk to Nolan and his staff cool anybody have any other questions at all i can give a tour as well of the warehouse yeah I would absolutely love that i'm excited to see some of your machinery yeah if you see a tour down here let's see okay so Jason's live so you just need to click on his screen there and you'll be able to see his uh his cell phone video feed just have to make sure you click on
(1:09:55) the voice chat and then you should be able to from there click on his screen i'm not sure if I'm able are you I'm not sure if I'm able to hear you though Nolan oh yeah i was just waiting for you to cool all right so I'll go upstairs real quick so this is our our first bay this is where we do all of the the Amazon or not Amazon the eBay the eBay stuff is all done um out of here we have the ceilings go up to around 60 ft high um the shelves are 22 ft so obviously we can fit a lot of products um in here here's all the boxes that we
(1:10:37) use over here put like all of our pick and pack uh like we do a lot of different size boxes here lots of products um for different customers here up and down the shelves we'll go into our second room where we do all of the Amazon stuff all of our FBA is done out of here we have two prep stations currently have the other monitors there i'm building another one um back there we have the tables and the desks i have to move I have to get a new battery for this forklift and then I'll move it out of the way we'll have a
(1:11:14) third prep station back here and this is where we store um all of the Amazon FBA stuff amazon does turn over um relatively quick so some of the shelves are empty right now one of the forklifts here we have a industrial shrink wrapping machine i think we can process like 90 items a minute um going through here to shrink wrap items so it just feeds them through um cuts the the paper the plastic heats it through here spits them out um which we can also connect to the two other machines here which we have an auto labeler um which can
(1:11:52) obviously label items whether it's shipping labels FN SKs um anything of that nature which I haven't disconnected right now cuz we're going to move them all together once I get the other prep station in here and move everything back to the back wall and followed by Sorry I was I was going to ask a question about your labeler there um yeah how many labels can that guy do a minute or an hour or however you gauge it um it's usually about like a minute but it's it all depends on the speed I have as well as the size of the labels
(1:12:19) like in there I have 4x6 um right now I was just testing it and calibrating it after I moved it um but it all depends on the size of the label it can do in the speed I have it on obviously slower speed um there's going to be higher accuracy especially for FN SKs and such but um some people want like product labels on there like "Thank you for shopping with us.
(1:12:40) " Um and that'll put that onto the box wherever you need to be put on to yeah like how do you determine the accuracy like if say you're running like a thousand supplement bottles through there like how do you gauge it to so it's on the UPC i can uh all through here like here um then up here I can calibrate it to whatever I need as well as it slides um in out and you can obviously fit it so this comes in and out this way as well as up and down so we can line it up exactly over a product and the conveyor belt will feed it through sweet
(1:13:13) yeah and then we have um a case packer right here i had to change the the belts and the motor out on it that's why this one's not hooked up right now i had to buy a new motor the other ones fit the bed um but yeah you can literally put any size box through here not even built at all and it'll build and tape the box and feed it through there and pack it for you we can set up um obviously these things are meant to be really all the clamps that you can add different things onto here whether I want to have a feeding arm into here feeding products
(1:13:42) into here one by one um or whatever I need and all three of these can run simultaneously um together meaning item gets shrink wrapped gets labeled and then gets stacked into boxes before it's sent down the line to get sealed that we can set it to you know 20 items per box and it'll just do all of it automatically with your guys' uh Amazon prep like I imagine you keep track of like your KPIs and whatnot oh gatekeep what now like do you keep track of like how many units you guys are able to produce per hour per person
(1:14:21) things like that yeah it's it's all done on that's all done on the dashboard it tells you how many do you mind me Do you mind me asking on average for like like mix prep how many units you guys can produce per hour oh it's anywhere from like 60 to 100 it all really It all really depends like some people they're doing they've had like we've done big boxes of like cat food and then also they're doing lotion like tiny bottles of lotion and so it all really depends and the you know we've been eating expirations and this and that but it
(1:14:52) we've never had anyone once in all the years I've been doing this complain about the print over time i'm just curious for myself because I like to see how we compare but yeah we we can uh the machines I mean if we're doing like a 2,000 um unit order I mean this one the the shrink wrapper can do up to 90 items a minute and if I have like this calibrated perfectly I could probably just be I could probably match that as well 90 units a minute and going into the case packer here I mean it's you know we can get through
(1:15:24) even 500 items 600 items an hour might be a bit just without without anyone touching it might be a bit more than what we can do manually but yeah we can with it all works on obviously we'd have to set it for one person at a time i do have another label applicator this one's a fully automatic the other one's a semi-automatic meaning every time you touch a button it'll feed a label through and tamp it down um this one doesn't tamp this is like a tamping cuz obviously um the nifty thing about this we have the arm the arm here so the
(1:15:58) sensors underneath here no matter what size the box is you can do it up to I think 20 in high down to 3 in high um as soon as the box hits this these two arms come in fit to the side of the box and this will rise up and down and fit the box and seal it no matter what size the box is so this this one's more of a robot than the other one is sweet so when you guys like are you like you have like a bagging machine as well or are you using that shrink wrapper like as a substitute for your poly bags um the well we usually shrink wrap the
(1:16:33) stuff and then put it inside the poly bag um that's what customers prefer when they deal with customer returns to see if an item was opened or not um or just sealing the product in general to prevent moisture uh and damage or anything of that nature but um an autobagger um I looked into those uh not in dispatch's budget yet um I can say with just how much an autobagger costs and then the thing is too um you can only run you know one of these for one product um at a time so we typically reserve them for really high unit um
(1:17:08) fulfillment operations so like we have a guy it's his items come in two packs and he'll ship us a couple thousand of them and they'll just get fed through through here at once if we're doing 2,000 then he will have this entire bay or this entire section um cornered off for him i'm not sure if he still has it but we have a uh somebody in our server here he owns a prep center in uh I believe in Toronto YZ Prep he was not that long ago giving away an autobagger it was a smaller one so it was it was relatively small if he still has it if you want to
(1:17:45) travel to Toronto he'd probably give it to you oh yeah i'll definitely I'll definitely have to look into that i know the baggers um that I looked into they started around like 90,000 um I believe I believe it's like a smaller Chinese one but Oh yeah like all of these like um like the shrink wrapping machine that was that was eight grand um the auto labeler I think was 6,500 the case packer was three grand um and I have my other labeler as well which is three grand um and then to just all you have to expend like the new motor for it was
(1:18:21) $700 just to buy this piece right here was 700 bucks just for a motor um remember placing the belts on here too cuz they weren't sticking as well like even belts are $220 for two uh essentially large rubber bands we come through here this is where we do um a lot of the freight building and packing in here as you can see um I have a lot these are all the boxes we have on hand for storing you know like for just storing our boxes um for our FBM um or FBA stuff we have a lots and lots and lots of boxes i have two more
(1:19:07) pallets of boxes over there we have some of the other FBM stuff on the shelves um over here as well as my two forklifts and then the third prep station that we're building that we're going to take over there are going to have our desks um that our other prep table um that I saw over there was got up built this built the other two but yeah I try to I try to keep this keep this room pretty opened um like tomorrow we're receiving um eight or nine pallets for FBA so I like to have this open um so we won't technically do
(1:19:48) these on a table over there we do it more or less on a table um over here just so we have the space to you know wrap and rebuild those pallets at so we're not cramped at a table over there that we have this open area to do all of it at so I'm curious with the process and again I'm just I'm not curious because I like I'm just curious for my own knowledge and feel free to share or not completely up to you uh when you guys do prep are you do you have individual pickers and packers or like do you have guys that stage units or is it one
(1:20:19) person works on like one shipment or one one bundle units um it all it all depends on like what the customer has um we either stage it like we do like large large volumes of like clothing um and stuff we usually stage that so I have people um checking it in that goes down to get folded and poly bagged and then I'll go to a labeler then from there someone else will build the boxes but if it's only like you know 100 to 200 units mix um one person will fully complete the order totally depends like on the workflow um whether it's getting
(1:20:49) palletized or not but then from there it's we just use our own due diligence on what's the most efficient way to do it so it really depends um on the products and the complexity of packing it cool for being only 25 you have a pretty impressive operation dude thank you i appreciate it i've been doing it for a while and out here we have um I have a drive-in ramp loading dock there and I have three more loading docks over there with a lift gate as well there's my dock plate um the drive-in ramps for you know UPS
(1:21:30) USPS they come and drop stuff off in here and we do a lot of freight we got the big sign up there we do a lot of our freight through these doors over here just so it's able to come in and we'll drive the fork onto the truck and pick it up or just use a pallet jack it's only one or two pallets but yeah driving the forklift you know up and off the truck it's a lot of fun and this is our like order picker forklift so this isn't really meant for unloading it's meant for more or less grabbing items especially in the narrow
(1:22:02) aisles that we have around there this forklift is not meant for that this is meant for unloading and loading um as well as heavy lifting but I know they can this one can do up to 6,000 lb um and this one I think is like 5,000 I think i think you can do like a good bit of weight i'm trying to look on here 4200 lb so with the way that you've built out your warehouse and your process was this all was this all trial and error or have you gotten like help and advice and uh mentorship from other people um I had one company um they owned like one of
(1:22:36) the largest ones in the US and they basically told me like softwares to use and like some basic flows but like the layout um in the machines and all that that's all just been all me beauty i'll probably watch this video back and try to zoom in on things and try to steal some of your ideas to be honest so you just asked our sticker wall here if I get frustrated not be able to figure something out then I'll ask you i'll try to figure it out myself what the [ __ ] is that it's just a 16 foot ladder to get you know the the taller shelves up here with
(1:23:17) all the other stuff but yeah this is um this is the place are you also going to give us a tour of your bedroom yeah my bedroom yeah so for people that don't know um I sometimes sleep here it's all dedicated I am um this is the bedroom/off i have offices up there but this is the Kasa Doli um got the microwave as you can see I eat a lot of TV dinners um I have some leftovers in there mashed potatoes cheese popsicles and leftover ice cream in the freezer and then we have my bed the couch that pulls out into a bed a
(1:24:05) heater cuz it gets very cold here in the winter air conditioner when it gets hot in the summer and then my TV yeah I I sleep here too sometimes i have a house though i love it yeah that's I'd rather you know like someone like "Hey I need this out i'm I'm staying here all night drinking energy drinks or we'll we'll stay you know I think there's been times where we've operated for 72 hours straight with someone here constantly um like one of our bigger orders we did 200 pallets um and we had them done Friday through
(1:24:40) Sunday from pickup on Monday so 200 pallets in 3 days um it's probably the biggest order we've ever done it was for one customer um but yeah I mean that was 72 hours non-stop i didn't leave here for 3 days and so like it's interesting from like your perspective on like where you find your Amazon customers because like inside like a Discord server I wouldn't always expect you're finding a lot of volume Amazon sellers that way like obviously you found us but like historically like a lot of volume Amazon sellers have like a stigma when it comes
(1:25:19) to Discord servers they think that you're going to get like [ __ ] labels and people selling black market wholesale stuff and stuff like that and you've gotten everything basically word of mouth through your Discord server correct yes i've never ran ads once everything's um been through word of mouth um just to show that like it's even Vin um can testify to this is I I was shipping I still have some of his stuff in my room i think he's been he has stuff here so long a pair like my old shelves in my room like it's I've just been doing this
(1:25:51) um for so long and I don't want to you know put out there like oh I need I need this customers I need this customers I need this I need that it's I want my service to speak for itself um and everything I've ever done to get myself here from you know like switching massive parts of my life to um playing division 2 soccer or division one soccer going to division 2 soccer um and turning that down so I can stay and [ __ ] more packages um and I've met like I've met my customers before we've done meetups and we've all hung out and it
(1:26:25) just shows them how much I've put into this i've had customers who need help with their calculus homework and I helped him with his calculus homework it's I've done everything in between just showing you know how much I care about this business and then all of my customers who support me and those who have gotten me um to where I'm at i respect that thank you and appreciate the the tour man that was really cool thank you anybody have any questions comments for Nolan at all we'll probably be wrapping up here shortly
(1:27:05) no I just want to comment uh again what Jordan says it's pretty impressive for Say you're 25 yeah I turned 25 last week good on you thank you i appreciate it it's not often I find a lot of people have a stronger work ethic than me but you might be one of them yeah I spend I spent a lot of time here and then missed out a lot of birthdays and family events but you know it's that's all worth it i hope in the end for the amount of time of blood sweat and tears I put into this place are you wanting to scale Dispatch like
(1:27:43) as big as you can ungodly get it do you have an exit plan what's your endgame um I've had people offer to buy it off of me a couple times um and I told them politely to [ __ ] off um that's not I mean sorry for my my language but I'm not you know people who have entrusted you know my service and what I've given to them for someone to come and buy it off of me that's not happening um I don't have an exit plan obviously I want to scale streamline operations offer more locations for people whether that's you know someone
(1:28:16) wants West Coast distribution um you know Midwest um opening up other locations and then really scaling it to what my members um see fit um and also too I've never once paid myself out of dispatch um everything goes back into it um like when tax season came around um my refund uh did I go and buy anything crazy nope i bought more stuff for here like I I've never once bought um anything for myself out of here um every dime that I make either goes to payroll or goes back into the business um it's been like that for the past seven years
(1:28:55) six seven years I've been doing this um and that's like the biggest thing for me too i've never taken out a loan i've never financed anything um everything's just been me wait so you don't have a tax deductible G Wagon no I drive I drive a 2013 Ford F-150 [ __ ] love it yeah like it's I'll see like other people they're like "Oh yeah you know I bought a Lamborghini i bought this i bought that.
(1:29:30) " Like no i I got my truck i got my work truck and I got my forklift that's all I need i got you on the vehicle mine's an 07 yeah you You only beat a little bit yeah it's like I'm not going to you know work here and then go flex that I bought like some car like there's no need for that i I'm going to drive that car and I'm still going to come to the warehouse and sleep on my couch in an office in a warehouse like it's not going to change me so what are you doing for yourself to survive um it's it's tough uh like my my
(1:30:10) overhead like I I don't do much at all my only literal expense is food everything else I can really deduct for the business like the trucks for the business so car insurance gas because doing all the pickups and that for that and shipping um that's all deductible my only expense is really food and I live with my mom so she makes dinner sometimes [ __ ] love it that is I don't have a I don't have like a penthouse apartment no I live with my parents at 25 that is [ __ ] beautiful i'm also never home i I live here more
(1:30:43) than anything so there's no need for me to you know go out and and I I don't go out i just here i'll come here have a couple beers with my buddies and then that's it that's amazing yeah that's that's basically the the life story of Nolan and Dispatch Fulfillment well it's obvious that you are passionate what you're doing and you want to actually build it into whatever your vision is and that's very much appreciated because a lot of people in a lot of industries that we're in they're just absolutely full of [ __ ] so I
(1:31:28) appreciate authenticity oh thank you yeah it's you know people trying you know trying to get a quick a quick buck uh you know doing like burn and turning and you know doing this and that it's that's not what I want i want my customers to to grow with me um like some of my first Amazon customers they were doing you know 100 units a month and now they're doing like they're one of the customers today doing 700 units 5 600 700 units a day that we're turning over for them and it's all because we help each other build up to where we are
(1:32:01) now and I hope to do that you know with more and more people in here and all of us grow together so I have a question in terms of looking to add additional features is there anything in the pipeline that's coming up or anything that you're working on to add to dispatch yeah the the biggest thing would be like automation software for inventory management for eBay and live order syncing um the only problem is it's either I buy a dashboard or um my my devs and Apple write our own um which I want to make it as hands-free for the
(1:32:39) customer as possible um but just software itself um is very expensive um just an idea that I talked to a company a few weeks ago about getting an automation system which would sync everyone would connect their eBay um eBay stores Etsy all of that to my prep center and we could see live orders um they quoted me $300 per customer and then me paying I think it was like 1,500 a month for that and then every $200 for every person I signed on and that's just for eBay yeah just for eBay and like uh you know direct to consumer um stores which and
(1:33:22) they said most of the they said either prep center covers it or um you know the customer will cover it but it's I don't think anyone uh unless they want to I mean if I if you 20 people and you're like oh I'll pay 200 bucks a month and I'll go ahead and I'll pay the 1,500 to do the the direct to consumer but um that's what I'm I'm probably going to end up building my own like we built the the web um the web app for the label generation completely in-house um so definitely building something down the line with um live inventory and order
(1:33:57) syncing it's just connecting um a lot of APIs and building the front end for that which is the most difficult um and I've already paid my developers an arm and a leg so it just comes down to see what they quote me um for something else or finding you know a software that works in that sense have you ever like thought about just doing like child account access into eBay accounts i know that might be manage yeah it's with I mean I have almost 2,000 people in my server and be able to check every eBay account every
(1:34:31) day um that's fair would yeah there's just so many people and the the ticket is what we found would be the was the best way to do it yeah fair enough beauty anybody have any additional questions comments for Nolan at all if you do speak them now but yeah as everybody can see like I had a conversation with him before bringing him in here because I don't bring stuff in here that I don't trust and I think what he's able to offer can greatly benefit a wide variety of the members that we have in here in a lot of different
(1:35:27) aspects and I hope all you can see that as well all I need is a home gym in my warehouse i I used to bodybuild but I quit that too um to to focus more on shipping i did my other warehouse i had a gym in it but it just took up two now in here it's too much space i got some cheap bow flexes a couple months ago if you want to send one of your way i I used to get on stage oiled up and compete but then that that died too with um my other so with my soccer career of going professional so now I just [ __ ] boxes i can't even say for a living cuz
(1:36:16) I don't pay myself so well I mean at least that's doing something that you know that you want to do hopefully right yeah that's I'll keep doing until until my wheels fall off beauty cool man well I think that was a very good session and I think that's a good place to wrap her up was there anything else that you wanted to mention that you wanted to cover before we do so um yeah i mean if anyone has any questions um I'll still be up i still have stuff to do here um so if you have any questions um feel free to DM me if you want to
(1:36:56) give me a call after I can call someone one-on-one um with any questions um as well um like I stated earlier um I'll be doing we'll post the link in here for discounts for the premium membership everyone gets the highest tier um possible um at the cheapest rate i've never I don't know how to work i'll have to take a look and see how to do it um but yeah I can we'll definitely run that um in here so everyone um can get the cheapest tier possible and and start shipping and get everyone started beautiful well I really appreciate it
(1:37:34) Nolan uh I know a lot of members in here that did not partake today will as well um I will be sending you a message after this call because I have some things that I want to mention to yourself but I will save that after the call i'll just send you a voice note but uh yeah it's really appreciated man and I respect what you're doing it's it's very inspiring thank you thank you so much for having me and everyone who um turned out today means a lot you know I'm by myself here for most of the time so it's just me and
(1:38:06) the voices um kind of you know it's nice to talk to people and show them you know what I've what I've built throughout these years and hopefully um everyone can grow too that's like my biggest goal is to see how well people um have came along with their reselling and how much that I can help them out um and really scale their business beautiful well thank you sir again that's much appreciated and yeah if anybody has any questions wants any follow-up of course feel free to uh talk to Nolan as you can tell he's very
(1:38:42) approachable and very helpful all righty I think we'll wrap it up there so thanks again Nolan again very much appreciated man yep thank you guys everyone's a great night you too take care all right bye